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Our company is dedicated in providing the best rate, quality and service for their PhoneCards. We does not artificially raise the face value price of PhoneCards to give you the false illusion of greater savings. Our $20 PhoneCard will be posted as $20, not $25 like some Phonecard companies. We will be giving you a real savings, not false savings to buy an PhoneCard. Check the total calling minutes per dollar spent comparing our PhoneCard to that of our competitors. By buying on-line, the overhead cost savings such as printing the PhoneCards, shipping and the store’s operational cost is passed on to you. The ease of shopping on-line 24 hours a day, 7 days a week in all types of weather with our secured web server is easier than going to your local retail store by fighting traffic and unpleasant weather to buy the more expensive PhoneCard. Lost PINs can be resent to you by eMail when ordered from without losing any balance left on the PhoneCard; a lost or misplaced physical PhoneCard bought from a retail store will lose all balances left on the PhoneCard.
Our online store is open 24 hours a day, 7 days a week and can be accessed from almost any Internet Connection. Time and energy is saved by not having to go to a retail outlet that sells cards. Comparing different PhoneCard features at our on-line store is just a simple click of the mouse, unlike retail outlets with uninformed sales-clerks and poor display of cards and posters.
Just press the “Order Now” button for your selected PhoneCard, and follow the simple ordering instructions. We uses PayPal for maximum security and protection for processing your American Express, Discover, MasterCard or Visa credit card. We does not store or maintain your credit card information. PayPal has it’s own login requirements and security measures for even more protection when you use your credit card. If you are already a PayPal user, just login to your PayPal account and continue following PayPal’s simple instructions, otherwise you can easily set up your own PayPal account.
After PayPal approves your purchase, an eMail is immediately sent to you with your PhoneCard PIN, Phone access number, instructions and our Customer Service phone number for on those rare occasions, you require additional assistance.
No, our PhoneCards cannot be recharged.
The PhoneCard is used the same as any
PhoneCard purchased at any retail store. The PhoneCard eMail instructions to
use the PhoneCard are as simple as 1 – 2 – 3.
* This phone number should be Toll Free. However, first check with the local
phone company.
Yes! You must request the PIN online contacting Customer Service with your Account ID, date of order and the order number. This information can be found by reviewing My Account on-line. Our staff will then look up your PIN and send the information to your eMail address on file for your protection. Our Customer Service will not give out your PIN number on the phone. You should make every reasonable effort to safeguard your PhoneCard PIN from unauthorized users. We are not responsible for a lost or stolen PIN.
Most PhoneCards are valid 180 days from first use or when all the time has been used. Special promotions may have other time periods. You should check the PhoneCard’s detailed PhoneCard detailed information and restrictions before you make your purchase for the PhoneCard.
For our loyal PhoneCard customers, as a simple Thank You for your loyalty and purchases, we award you our prestigious Bonus PhoneCard for even greater savings, just for buying our already discounted from face value PhoneCards. For every $10 PhoneCard purchase you get one Bonus Point that is valid for a 30-day period. A $20 PhoneCard purchase is good for two (2) PhoneCard Points. Accumulate only five (10) Bonus Points and you will receive a $5.00 Bonus PhoneCard. Your savings keep accumulating. You don’t have to do a thing to obtain your Bonus PhoneCard, Every monty all Bonus PhoneCards are sent out by eMail. You can even get more than one Bonus Phonecards sent to you via e-mail.
Your Bonus PhoneCard may not have the same rates as your PhoneCard. However, the rates will still be competitive like all our PhoneCards giving you the maximum value for your PhoneCard purchase.
Our goal is that you be completely satisfied with your PhoneCard purchase. The slim chance you are not completely satisfied, contact APC’s Customer Service within 5 business days of purchase. Our accounting department will review your request for a refund. Excess use of your PhoneCard or an Bonus PhoneCard issued to you can prevent any type of refund. For additional information, contact Customer Service. You may be subject to a minimal restocking fee.
After you entered the phone number you are calling, Payphone system will announce the maximum minutes you have left for that call, and then complete the connection.
A connection fee is the cost in making the initial connection for your phone call.
A Maintenance Charge is the administrative cost to manage the records. This fee is normally applied after the first call and then charged to you PIN at some predetermined interval, such as weekly or monthly.
Rounding is the technique that any fraction of time over the rounding interval will be adjusted up. For example with a rounding interval of one minute, a call that lasted 21 minutes, 4 seconds in duration will be charged 22 minutes, and with a three-minute rounding interval, that call would be charged 24 minutes.
A Local Access Phone Number is a Phone Number within a local calling area. Using the Local Access Phone Number has better rates than using the more costly toll free phone number. Using this number is the responsibility of the caller to verify that calling the APC’s Local Access Phone Number does not accumulate additional long distance or time charges by your Local Phone or Cell Phone Company. You still may be able to use the Local Access Phone Number if Long Distance is included in your local calling area, such as included in many cell phone plans. Special bonus minutes, such as weekend bonus minutes, for cell phone use may be the best minutes to use for the call.
Pay Phone Surcharge is a fee mandated by the FCC that has to pay to the owner of the Pay Phone whenever a call is placed from a Pay Phone to a toll free phone number, 1-800 for example. This charge is passed on only to Pay Phone users in order to maintain our low rates for all our customers.
We provides various PhoneCard calling plans so you can maximize your calling dollar. Your calling habit determines which PhoneCard is right for you. As a rule of thumb, for long calls, PhoneCards with connection fees have lower calling rates, thus a lower overall call cost. Using up all your minutes in a few days, cards with a maintenance cost could be your answer. Local Access Phone Number access is always your best bet provide extra cost is not added to your own phone bill. Some of customers use more than one type of PhoneCard to maximize their PhoneCard savings.
Check the detailed information for the PhoneCard you are interested in. With toll free phone numbers, 1-800 for example, normally is valid only in the 48 Contiguous United States (All States except Alaska and Hawaii.) Toll free phone numbers are normally not available from other locations. Local Access Phone Numbers are very limited in their calling area. These numbers are mostly used where there is a high number of users to provide our customers with lower rates. Check with your phone’s service provider for the phone rate to reach the phones numbers provided on your PhoneCard. Some service providers may have plans that will minimize your cost in reaching our service.
While most PhoneCards allow you to call almost anywhere in the world and in some cases space, others may have limited calling locations, which are special promotional PhoneCards.
Our customer service staff is here to help, you can eMail us at CustomerService@AdvancePhoneCards.com
